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How to update your Microsoft Authenticator App for a work/school account

Carmel Eve By Carmel Eve Software Engineer I
How to update your Microsoft Authenticator App for a work/school account

This morning I spent far too long trying to work out how to switch over my work account to use the Authenticator App on my new phone, so I thought I'd write a quick post to run through the steps!

  1. Download the Microsoft Authenticator App, here for Android or here for iPhone

  2. On another device, follow this link and sign in with your work / school account

  3. Click on your profile in the top right and go to "View Account"

    Showing My Account option in profile drop down.

  4. Go to "Security Info"

    Showing security info tab in account settings page.

  5. Add a method, and choose Authenticator App from the dropdown

    Showing add method button on sign in methods screen.

  6. Click next until a QR code is shown

  7. Go to the authenticator app, expand the settings and click "Add Account"

  8. Choose "Work or school account"

  9. Scan the QR code on the screen

  10. If you have an old Authenticator App listed in your sign in methods, remove it from the list

And voila!

FAQs

How do I set up a new Authenticator App for my work or school account? Go to this link, and edit your account settings.

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Carmel Eve

Software Engineer I

Carmel Eve

Carmel is a software engineer and LinkedIn Learning instructor. She worked at endjin from 2016 to 2021, focused on delivering cloud-first solutions to a variety of problems. These included highly performant serverless architectures, web applications, reporting and insight pipelines, and data analytics engines. After a three-year career break spent travelling around the world, she rejoined endjin in 2024.

Carmel has written many blog posts covering a huge range of topics, including deconstructing Rx operators, agile estimation and planning and mental well-being and managing remote working.

Carmel has released two courses on LinkedIn Learning - one on the Az-204 exam (developing solutions for Microsoft Azure) and one on Azure Data Lake. She has also spoken at NDC, APISpecs, and SQLBits, covering a range of topics from reactive big-data processing to secure Azure architectures.

She is passionate about diversity and inclusivity in tech. She spent two years as a STEM ambassador in her local community and taking part in a local mentorship scheme. Through this work she hopes to be a part of positive change in the industry.

Carmel won "Apprentice Engineer of the Year" at the Computing Rising Star Awards 2019.