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Support

You’ve invested in building a great platform. Now keep it running. Support gives you retained access to the same experts who build production systems — handling defects, service requests, and small enhancements so your team can focus on what’s next.

Protect your platform

Defect Resolution

Production issues don’t wait. We triage, investigate, and resolve infrastructure failures, pipeline breaks, and data quality problems with clear SLAs.

Discuss your needs

Service Requests

Access management, configuration changes, data refreshes — the day-to-day requests that keep your platform running without distracting your team.

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Expert Guidance

Not just a helpdesk. Senior consultants provide best-practice recommendations and proactive advice on evolving your platform.

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How it works

Your team built the platform. Ours keeps it healthy. Support provides specialist 3rd-line retained capacity for your data platform — a dedicated allocation of time each month for defect resolution, service requests, expert advice, and small enhancements.

We integrate with your incident and problem management processes, triaging and resolving issues across infrastructure, pipelines, reports, and applications. Monthly activity reports highlight trends and recommendations, so you always have visibility into platform health.

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What you get

Support keeps your platform healthy and your team unblocked.

Support can run alongside a Delivery Squad or independently, giving you peace of mind that your production platform is always in expert hands.

But don’t just take our word for it.

We pride ourselves on our customer relationships. Here's what they had to say about us.

When we selected Microsoft Azure to run business critical, client facing web applications in the financial services sector, endjin provided us with the day-to-day in-depth expertise we needed to keep our software & hosting environment relevant, reliable & robust.

endjin were a key part of our journey. A big selling point was to choose a consultancy company who were small, niche, majored in data & analytics, and could both strategise and deliver. Endjin were the only ones who came to the table with Azure Synapse and a very cost-effective implementation of it – other players stated that Azure Synapse would be too expensive for us.

Endjin's experience & processes enabled us to move on from simply collecting data, to asking business questions, and gaining valuable insights, which allowed us to focus on the right business decisions.

Ilario Corna Head of Infrastructure, Content & Operations, TalkTalk

Let's talk.

Chat

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Call

If you'd rather talk another time, schedule a call using our online calendar

Email

Or you can use good old fashioned email to drop us a line, hello@endjin.com