Professional Services

Whether it's problems caused by trying to build new products or services, that existing ones are proving to be unreliable, inefficient and do not meet customer expectations, or that long term support has left delivery teams fatigued or burnt-out.

Learn how we've helped our customers address challenges like product innovation, proof of concepts & prototyping, team dynamics, productivity & efficiency.

We work with:

Cemar
Experian
Reed.co.uk

Transforming the working practices & innovation processes of a fast growing digital business

In 1995, reed.co.uk became the first recruitment website offered by a recruitment agency in the UK. Since then, reed.co.uk has branched out to become the UK's #1 job site, featuring vacancies from over 25,000 recruiters a year, including private and public sector employers, leading recruitment agencies and consultants from REED's network of 350 offices across the UK, and around the world.

In 2013, Mark Ridley the CIO of reed.co.uk approached endjin for an external perspective; "as a fast-growing digital business we felt like we were 'doing' agile. In reality, our appetite to deliver outstripped our self-awareness.". In what is now fondly referred to as the "endjin intervention", during a 3 day retreat, endjin helped the reed.co.uk engineering and exec leadership teams reflect upon a number of recent projects: how they were planned & executed, the effort required, the lessons learned, and ultimately the value delivered. This process caused an organizational epiphany which kickstarted a top-to-bottom wholesale transformation of working practices.

In 2015, endjin were asked to run their New Proposition Development process for reed.co.uk to look at the concept of “Uber for Temps”, or how the UK recruitment industry could be disrupted by a new entrant. This iterative and incremental process ran for three months, during which time, the team created a new start-up, took it to market, testing assumptions at every stage, until the board were happy that their original questions had been answered. The NPD process made such an impact on the reed.co.uk CIO that he applied and was accepted onto the MIT Global Entrepreneurship Bootcamp program (which the endjin New Proposition Development process is based upon); Mark charts the fascinating & gruelling process in an 8 part series, which you can find here. Endjin were also asked to be guest judges at the reed.co.uk Halloween Hackday - an internal innovation event.

In 2016, endjin were asked to run a Process Efficiency & Scale assessment against two of the engineering teams to ensure that lessons learned from the earlier "intervention" were still being acted upon.

"endjin helped us to understand where we were falling short of our own expectations and shone a light on our own strengths & weaknesses. With their help we began a ground up and board down transformation of our working practices that continues today."

— Mark Ridley, CIO, reed.co.uk

Innovating on data services

Experian is a global information services group with operations in 40 countries, providing business and consumer services around credit, marketing, fraud, and identity as well as helping clients solve problems and drive better decisions with analytics.

Experian initially sought endjin's help in developing a new proposition that required data science and machine learning experimentation over unstructured text to develop a predictive model, which formed the core of a new innovative consumer data service.

The success of this engagement led to future projects with other business units and, in 2016, the Data Quality team asked endjin to help re-platform their on-premise data deduplication platform into the Cloud.

Through a production quality, proof-of-concept architectural blueprint, based on current best practices around Azure cloud architecture - orchestration with Azure Data Factory, DevOps tooling and processes with VSTS, and operational monitoring with Application Insights - endjin demonstrated how to run flexible, extensible and scalable, multi-tenant, polyglot data processing pipelines in the cloud.

The solution endjin delivered served as a reference architecture for other similar systems within Experian to enable moving more workloads to a best practice cloud model.

"We needed a quick answer about whether something was even possible with the data available. Endjin helped us to focus our hypothesis, then used Machine Learning experiments to cut the discovery down from months to weeks."

— Tom Hopkins, Director of Product, Experian Consumer Services

A roadmap for growth based on best-of-breed engineering practices

CEMAR is an online Contract Event Management And Reporting tool for NEC© and FIDIC contracts, administering some of the UK’s biggest infrastructure portfolios across nuclear, rail, highways, utilities, aviation, and government.

The CEMAR platform has grown rapidly in response to increasing business demand, such that strategic investment was required to ensure the underlying technical architecture, and supporting tools and processes would continue to scale with the projected pace of growth.

CEMAR sought out the experience and expertise of endjin to establish a strategic roadmap to deliver a transformation of the platform, people, and processes to allow the business to react quickly in line with future demands.

The initial step was to establish DevOps engineering practices to allow the team to work quickly whilst still maintaining quality. Endjin helped CEMAR to configure Continuous Integration and Continuous Delivery pipelines using VSTS to fully automate the build and deployment of the core platform, as well as rolling out Git, GitFlow, and Pull Request tooling and processes for consistent and reliable developer workflows - from feature development to production.

Alongside this, an application-wide code and architecture review was performed to identify the best approach for handling the increased workloads and future enhancements that the business was expecting, and form the technical roadmap for the team.

Endjin have continued to act as a trusted advisor to CEMAR as they progress on this journey, providing advice and recommendations at key decision points. With a roadmap in place, a solid foundation of best practice tools and processes, and an ongoing partnership with endjin, CEMAR is ready for the next phase of its growth.

"With a rapidly growing market share for our SaaS NEC Contract Management Tool – CEMAR – we increased R&D investment and focused on reviewing our principle architecture. Endjin assisted in re-modelling strategic elements of our technical roadmap in parallel to streamlining our dev-ops procedures, providing future readiness and increased efficiency."

— Daniel Walker, CIO, CEMAR